Choosing Cover

We recommend that you read our policy documents for the level of cover you have purchased. You may have some questions as a result, and it’s important that you are happy with the insurance cover you’ve bought.  

Our recent policy booklets are shown in the table below, you should check your confirmation email if you are unsure of what level of cover you selected for your pet.

We offer four levels of cover for your cat or dog depending on your requirements and budget:

Policy Benefits

  Bronze Silver Gold Platinum
Veterinary Fees* £2,000 per condition  £2,000 per condition  £2,000 per condition £6,000 per condition
Lifetime Condition Limit £10,000 £2,000 Unlimited Unlimited
Annual Policy Limit Unlimited  Unlimited £20,000 Unlimited
Special Diet  n/a £100 £100 £100
Dentistry  £500 £1,000 £1,000 £2,000
Death From Accident/Illness**  n/a  £750  £1,000 £1,500
Advertising and Reward  n/a  £250 £500 £1,000
Loss by Theft or Straying  n/a £750 £750 £1,500
Emergency Boarding  n/a £750 £750 £1,000
Holiday Cancellation  n/a £750 £1,000  £1,500
Quarantine Costs  n/a £500  £500  £750
Loss of Documents


£250  £250  £250
Accidental Damage  n/a  n/a £250  £750
Personal Accident  n/a  n/a  n/a £300

Third Party Liability*** (dogs only)

£1,000,000 £1,500,000 £1,500,000 £1,500,000

Overseas Travel Emergency Veterinary Fees

n/a £1,000 £2,000 £2,000

Loss of Pet Passport

n/a £250 £250 £250

^Price is based on a cat under 8 years old living in the Exeter postcode area with Bronze only level of cover. This price includes a 5% discount and is only available when purchasing a new policy. Price correct as of 01/01/2014 and is subject to change.

* An excess of £60 is deducted from your benefit for each illness or accidental injury condition treated during the policy period. Please note, if your pet is aged 8 or over, you will have to pay 15% towards each claim for Veterinary Fees, Special Diet and Complementary Medicine, which is in addition to the deduction of the applicable standard excess.

**A one off payment up to the amount shown upon the Death of Your Pet.

***An excess of £250 applies to Third Party Liability (for dogs only) This excess is standard across bronze, silver, gold and platinum products

Please refer to the policy wording and key facts documents for full details of cover